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Project

  • Know your customer at mBank mobile

Scope

  • UX Audit
  • Mockups & Wireframes
  • User Interface

Created

  • 2018

Challenge

mBank account creation process was not only unefficient but also very analog. Company is strongly promoting their mobile banking and limiting availability of sign up process only to desktop was a huge drop-out reason.

Moreover process required signing up the contract delivered directly to your door by courier which took several days to be able to use banking account and platform.

Sollution

Using scanning documents, comparing them with photos and text recognition algorithms we were able to confirm user identity and pre-fill all important data in the form making it as efortless and fast as possible

Results

31%

Less steps when creating account than avg. competition

8

Amount of inputs user has to fill in the entire process

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